1. All flowers and goods are delivered in Prague, Brno, Ostrava only. Delivery in surroundings is possible by agreement.
2. All flowers and goods are delivered Monday - Saturday from 9 a.m. till 6 p.m. Flower delivery day of ordering is possible if the order was created until 17:30 pm that day. For delivering flowers on weekends or holidays, it is necessary to carry out the order on Friday by 17:30. Serving in the later hours is possible only after prior agreement with the employee of our company at the phone number 605295636.
3. All orders will be processed after receiving the payment. Only exception are the Airway, s.r.o. customers with Airway customers number. For the same-day delivery please send us a payment confirmation. Business customer will recieve the invoice in a monthly bill.
4. All orders provided online through www.flowerexpress.cz or by e-mail, by phone, and by fax are consider binding. Customer will receive an email confirmation about successful order. Customer is expected to check the order´s details (contacts, date and time of delivery, payment method). Later complains will not be taken into account.
5. The successful order can be canceled for free in two hours after order was placed. Customer can cancel order via e-mail on email@example.com (subject: "storno objednávky č.) or phone +420 605 295 636.
6. With regard to the fact that some flowers are seasonal and due to the direct dependence on flower import Flower Express reserves the right to replace type or colour of the bouquet displayed on websites. Airway, s.r.o. follows the original pictures by creating your bouquet.
7. If you insist on colour and type of flowers of the bouquet your order has to be placed two days in advance.
8. Receiving of flowers and goods will be confirmed by recipient´s sign.
9. Recipient confirms by sign that the flowers and goods were recieved in good conditions. Complains about freshness of flowers are acceptable 24 hours after take over of delivery. Customer can complain via email, phone or in person. Bad quality of flowers has to be proven.
10. The same-day delivery is possible only for orders placed before 5 p.m. We highly recommend checking availability of the goods by phone.
11. We accept czech crowns. Payment could be provided with EUR by agreement only. Flower Express is VAT payer and all prices on the websites include VAT.
12. Shortest time of delivery is 2 hours after order confirmation.
13.Delivery problem. In case we cannot reach the recipient, our messenger will left your flower in safety place (reception, neighbours). If there is not a safety place, we will inform you immediately and re-arranged the delivery time with you. We insist on correct and updated contact information of you and the recipient. Please fill in all additional information that can help us delivere your flowers on time.
14. Flower Express is not responsible for: :
1. Late delivery caused by incomplete or incorrect information about time, place or recipient 2. Refusing flowers and goods by recipient. 3.Late delivery caused by unexpected occurrence (traffic yam, accidents, nature disasters,..) 4. A small change in the assortment or later delivery, in case of express delivery.
15. Quantity discount could be provided individually by agreement for orders cost 300Euro or higher.
17. Customer accepts providing personal information by placing order on www.flowerexpress.cz. Customer can request deleting of his/her personal information and canceletion his/her registration, anytime.